Answer the same questions automatically
Prices, opening hours, delivery areas, sizes. Set the answer once and AUTODMs replies instantly on every channel, day or night.
Set it up once, let it run
- 1
List your top questions
Most businesses get the same 10 questions. Start there.
- 2
Set keywords or AI
Match words like HOURS and PRICE, or let AI answer from your FAQ.
- 3
Add a default reply
For everything else, say when a human will get back to them.
What the automation looks like
This is the template you start from in the AUTODMs flow builder. Change the words, add steps, or connect it to your other tools.
- DM keywordTriggerHOURS, OPEN
- Is it open now?ConditionYes / No
- Send hoursMessageOpen 7:30 to 22:00
What you get
Always on
Customers get an answer at 2am, not the next morning.
No more copy-paste
Your team spends time on the chats that need a human.
Smart hand-off
Anything automation can’t answer lands in Live Chat with a notification.
Tips for better results
- Keep a STOP keyword active so people can always opt out.
- Set business hours so the default reply says when you’ll be back.
Auto Replies questions
What happens if no keyword matches?
Your default reply goes out, or AI answers from your knowledge base if you’ve turned it on. You choose.
Can a human jump in?
Yes. When someone on your team replies, automations pause for that contact so nobody gets two answers.
Launch auto replies in minutes
Free plan, no credit card. Connect your first channel in under five minutes.